Privacy Policy

ASCANx ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, CNIC number, date of birth, and residential address.
• Account Credentials: Username, password, and security questions.
• Payment Information: Bank account details, Easypaisa/JazzCash numbers, and transaction history (processed through our payment partners).
• Property Information: Property details, images, location data, and verification documents.
• Usage Data: How you interact with our Platform, including search queries, bookings, messages, and preferences.
• Device Information: IP address, device type, browser type, operating system, and mobile device identifiers.
• Location Data: Approximate location based on IP address or precise location if you grant permission.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process bookings, payments, and verify transactions
• Verify property listings and tenant identities (including CNIC verification)
• Facilitate communication between tenants and property owners
• Send you booking confirmations, payment receipts, and important updates
• Provide customer support and resolve disputes
• Improve our Platform, features, and user experience
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations (State Bank of Pakistan, SECP, FBR)
• Send marketing communications (with your consent)

3. Sharing Your Information

We may share your information with:

• Property Owners: When you book a property, your name, contact information, and booking details are shared with the property owner.
• Tenants: If you are a property owner, tenants who book your property will see your name and contact information.
• Payment Partners: PayFast, banks, and mobile wallet providers to process transactions.
• Service Providers: Cloud hosting, cloud storage (Cloudinary), push notifications (Firebase), email services, and analytics providers.
• Law Enforcement: When required by law, court order, or government request (NADRA, FIA, State Bank of Pakistan).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure HTTPS connections
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Encrypted database storage for passwords and payment information

However, no method of transmission over the Internet is 100% secure. You use our Platform at your own risk.

5. Data Retention

We retain your information as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, fraud prevention, dispute resolution, and enforcement of our agreements. CNIC verification data is retained for 5 years as required by NADRA and State Bank regulations.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications

To exercise these rights, contact us at ceo@ascanx.com.

7. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Authenticate users and maintain session state
• Remember your preferences and settings
• Analyze Platform usage and improve performance
• Serve relevant advertisements (with your consent)

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

9. Third-Party Links

Our Platform may contain links to third-party websites or services (PayFast, Cloudinary, Google Maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Pakistan (e.g., cloud hosting providers). We ensure appropriate safeguards are in place, including standard contractual clauses where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our Platform and updating the "Last Updated" date. Continued use of our Platform after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: ceo@ascanx.com
• Phone: +92 320 9472038
• Address: Office No. 1108, 1109 — 11th Floor, Grand Square Mall, Gulberg 3, Lahore, Pakistan
• Data Protection Officer: compliance@ascanx.com